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    Emotional Labor in Aviation: A Phenomenological Research on Cabin Crew
    (2024) Karanfil, seda Mumlu; COBAN, RAMAZAN
    The aim of this study is to examine the factors affecting the emotional labor behavior of cabin crew in aviation and the results of emotional labor. For this aim, qualitative research method was used to examine the research topic in detail. The research was guided by using the phenomenology design, which is one of the qualitative research designs. The research sample was determined according to purposeful sampling and saturation point methods. In this context, the sample of the research consists of 11 cabin attendants working in different airline companies in Turkey. Interview method was used as a data collection tool. The data obtained was subjected to content analysis with an inductive and descriptive approach. As a result of the content analysis, the research findings were grouped under two main themes as factors affecting emotional labor and the results of emotional labor. Factors affecting emotional labor behavior were examined under six sub-themes: organizational factors, individual factors, demographic features, passenger type, physical work environment and content of the flight task. The results of emotional labor were examined under two sub-themes as organizational and individual results. While organizational results are positive results that increase organizational performance and create a positive organizational impression, it has been observed that individual results seen on cabin crew have positive and negative sides.
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    Workplace Romance: A Research on Flight Attendants in Aviation Industry
    (2024) COBAN, RAMAZAN; Karanfil, seda Mumlu
    The aim of this research is to examine different aspects of workplace romance experienced by flight attendants in the aviation industry. Qualitative research method was used to examine the research subject in depth. The research was guided by using the phenomenology design, which is one of the qualitative research designs. The sample of the research was determined according to purposeful sampling and saturation point methods. In this context, the sample of the research consists of 11 flight attendants working in different airline companies in Turkey. Online interview method was used as a data collection tool. The data obtained was subjected to content analysis using MAXQDA 24 qualitative data analysis program with an inductive and descriptive approach. As a result of the content analysis, the research findings were collected under five themes. These themes include: factors affecting workplace romance, factors obstructing workplace romance, types of romantic relationships at workplace, results of workplace romance and management of workplace romance. According to the findings, the reasons why male and female employees have romantic relationships at work differ; It has been observed that different romantic relationships emerge depending on the position of the partners and the reasons for the relationship, and that workplace romance have positive and negative results individually/organizationally. It is thought that the research results will contribute to the literature on the concept of workplace romance and organizational behavior in the aviation industry.