Emotional Labor in Aviation: A Phenomenological Research on Cabin Crew

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dc.contributor.authorKaranfil, seda Mumlu
dc.contributor.authorCOBAN, RAMAZAN
dc.date.accessioned2025-10-24T18:03:47Z
dc.date.available2025-10-24T18:03:47Z
dc.date.issued2024
dc.departmentMalatya Turgut Özal Üniversitesi
dc.description.abstractThe aim of this study is to examine the factors affecting the emotional labor behavior of cabin crew in aviation and the results of emotional labor. For this aim, qualitative research method was used to examine the research topic in detail. The research was guided by using the phenomenology design, which is one of the qualitative research designs. The research sample was determined according to purposeful sampling and saturation point methods. In this context, the sample of the research consists of 11 cabin attendants working in different airline companies in Turkey. Interview method was used as a data collection tool. The data obtained was subjected to content analysis with an inductive and descriptive approach. As a result of the content analysis, the research findings were grouped under two main themes as factors affecting emotional labor and the results of emotional labor. Factors affecting emotional labor behavior were examined under six sub-themes: organizational factors, individual factors, demographic features, passenger type, physical work environment and content of the flight task. The results of emotional labor were examined under two sub-themes as organizational and individual results. While organizational results are positive results that increase organizational performance and create a positive organizational impression, it has been observed that individual results seen on cabin crew have positive and negative sides.
dc.identifier.doi10.30798/makuiibf.1420508
dc.identifier.endpage1326
dc.identifier.issn2149-1658
dc.identifier.issue4
dc.identifier.startpage1303
dc.identifier.trdizinid1295581
dc.identifier.urihttps://doi.org/10.30798/makuiibf.1420508
dc.identifier.urihttps://search.trdizin.gov.tr/tr/yayin/detay/1295581
dc.identifier.urihttps://hdl.handle.net/20.500.12899/2444
dc.identifier.volume11
dc.indekslendigikaynakTR-Dizin
dc.language.isoen
dc.relation.ispartofMehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzTR-Dizin_20251023
dc.subjectAviation
dc.subjectEmotional Labor
dc.subjectCabin Crew
dc.subjectFlight Attendant
dc.titleEmotional Labor in Aviation: A Phenomenological Research on Cabin Crew
dc.typeArticle

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