Evaluation of the use of the central physician appointment system and patient satisfaction in a training and research hospital: A cross-sectional study
Küçük Resim Yok
Tarih
2025
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Lippincott Williams & Wilkins
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
This study aimed to determine the usage status of the central physician appointment system (CPAS) by patients visiting the outpatient clinic of a tertiary hospital and their level of satisfaction with the healthcare services they receive. The sample of this study consisted of 291 patients who received outpatient services at a tertiary healthcare institution in Malatya. The data collection form consisted of 2 sections. The data collection form consisted of 2 parts. The first section included sociodemographic information, and the second section included the Outpatient Satisfaction Scale. In the present study, 291 people participated, of whom 52.9% (n = 154) were female. The findings showed that 17.5% (n = 51) of the study group had no information about the appointment system. Those who had not yet made an appointment with CPAS (by themselves or anyone else) constituted 23.4% (n = 68) of the sample. In addition, 63.2% (n = 141) of those who had made an appointment at least once before this study had made their appointments online (CPAS). The average Outpatient Satisfaction Scale score of the group was 3.40. Gender and income affected patient satisfaction, but there was no significant correlation with other demographic variables. It was determined that the most satisfied issue was Effective Inspection. The least satisfied issue was the Waiting Time and Consultancy dimension.
Açıklama
Anahtar Kelimeler
Central Physician Appointment System, Examination Waiting Time, Health, Hospital, Patient, Patient Satisfaction
Kaynak
Medicine
WoS Q Değeri
Q2
Scopus Q Değeri
Q2
Cilt
104
Sayı
44
